Effective May 25, 2018

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.innercoaching.co.za (the “Site”).

1. What information do we collect?

We collect information from you when you register on our Site, place an order, subscribe to our newsletter or fill out a form. When you enroll as a subscriber or student (“learner”) on our site or related courses, as part of the enrolling process, as appropriate, we collect the personal information you give us such as your name, email address, mailing address, phone number or credit card information.

You may, however, visit our site anonymously.

When you visit the Site, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

2. What do we do with your information?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs.)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you.)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs.)
  • To process transactions
    (We use the order Information that we collect generally to screen our orders for potential risk or fraud; and fulfil any orders placed through the Site, including processing your payment information, arranging for shipping/access to courses, and providing you with invoices and/or order confirmations.)
  • To send periodic emails
    (The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. It is also used for email marketing, where we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.)

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. How do you get my consent?

When you provide us with personal information to become a subscriber or learner on our site, make a purchase, or participate in a course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason than already mentioned above, like specific marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by using the unsubscribe instructions at the bottom of emails or contacting us at the contact details below.

4. Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

5. Thinkific

Our course site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Payment:

If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/terms-of-service/ or Privacy Statement here https://www.thinkific.com/resources/privacy-policy/.

6. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. For example, we use Thinkific to power our online training store–you can read more about how Thinkific uses your Personal Information here: https://www.thinkific.com/resources/privacy-policy/.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in South Africa and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Once you leave the Site or our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. When you click on links on our site or on our course site on Thinkific, they may direct you away from our sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Security

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers. If you provide us with your credit card information (for example through Thinkific), the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we endeavour to follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

  • We use cookies to recognize your device and provide you with a personalized experience.
  • We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors. We also use Google Analytics to help us understand how our customers use the Site.
    You can opt-out of:
    * Google here: https://www.google.com/settings/ads/anonymous
    * Google Analytics here: https://tools.google.com/dlpage/gaoptout
    *You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
    * Facebook here: https://www.facebook.com/settings/?tab=ads
    * Bing here: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
    * Twitter here: – https://twitter.com/settings/personalization
    * Instagram here: https://help.instagram.com/173081309564229?helpref=search&sr=1&query=ads
  • We use your Personal Information to provide you with emails and newsletters and with targeted advertisements or marketing communications we believe may be of interest to you. Our third-party email management systems and advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. They also track the delivery and opening and viewing of emails.
    For more information about targeted or behavioral advertising, please visit the Network Advertising Initiative’s (“NAI”) educational page https://www.networkadvertising.org/understanding-online-advertising.

    * Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page : http://optout.aboutads.info/
    For more info about Mailchimp email management system that we use see the Mailchimp Privacy Policy here https://mailchimp.com/legal/privacy/

    * Opting out: You can opt out of Mailchimp’s use of cookies – please see their Cookie Statement https://mailchimp.com/legal/cookies/ and you can unsubscribe at any time by using the unsubscribe instructions at the bottom of emails or contacting us at the contact details below.

  • We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
  • Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Web Analysis Tools

We may use web analysis tools that are built into the Inner Coaching website to measure and collect anonymous session information.

YOUR RIGHTS

Including if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to South Africa, Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.
We do not specifically market to children under the age of 13 years old.

9. Your Consent

By using our site, you consent to our privacy policy.

10. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this page on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@innercoaching.co.za or by mail at PO Box 70082, Bryanston, 2021, South Africa.